Better2Know was presented with a Silver Stevie® Award in the Most Valuable Response by a Customer Service Team category in the 15th annual Stevie Awards for Sales & Customer Service. Winners will be celebrated during a virtual ceremony on 14th April 2021.
The Stevie Awards organise eight of the world’s leading business awards programmes. The Stevie Awards for Sales & Customer Service honour outstanding customer service, contact centre, business development and sales professionals all over the world.
More than 2,300 nominations from organisations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialised judging committees.
Entries were considered across a range of categories for customer service and contact centre achievements, including Contact Centre of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
Other categories included sales and business development achievements and categories to recognise new products and services, solution providers, and organisations’ and individuals’ response to the COVID-19 pandemic.
This year, Better2Know was named Silver Stevie Award winner in the Most Valuable Response by a Customer Service Team, recognising the exceptional level of customer service provided by Better2Know throughout the pandemic.
When COVID-19 struck, Better2Know responded expeditiously, shifting from predominantly sexual health services to COVID-19 testing. Better2Know’s dedicated Patient Services team provides 24-hour support by phone, seven days a week, allowing patients to get the information and results they need when it is most convenient.
Patients can also contact Better2Know’s advisors using the website’s anonymous live chat service, enabling individuals to ask questions in confidence. Test results are reported online through a secure patient log-in area. This innovative service continues to allow patients across the UK to obtain fast and accurate results for COVID-19 and sexual health tests.
“Delivering an outstanding experience for our patients lies at the heart of our business and our ethos. Patients come to Better2Know at a time of vulnerability and stress, and we are passionate in our duty and mission to solve their problems and relieve their stress as fully as possible. Being recognised by a Silver Stevie confirms we are fulfilling our mission and helping our patients enjoy better health wherever in the world they may be.”Anthea Morris, Director of Better2Know
A judge commented on Better2Know’s Customer Service Award: “Your team has really worked for a cause to help society to improve day by day. I’d say that your team has done an exceptional job in assisting society even in this pandemic situation.”
Another judge commented: “The measures taken to develop contactless testing for COVID-19 with an innovative approach is much appreciated.”
“In the toughest working environment in memory for most organisations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognised and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognising them on April 14.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available here.
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honouring organisations of all types and sizes and the people behind them, the Stevies recognise outstanding performances in the workplace worldwide. Learn more about the Stevie Awards.
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