- Product Description
- How it works
Better2Know Terms & Conditions
Which STIs does the Comfort Screen test for?
With the Better2Know Comfort Screen, the following STIs are tested for:
- Herpes I and II (Current Infection)
PLEASE NOTE: For the Herpes test to be accurate you must be symptomatic (have symptoms) at the time you submit your urine sample.
Is the Comfort Screen accurate?
Yes, this is a very accurate test performed in an accredited laboratory in London.
How does the test work?
This test only needs a urine sample. After you have ordered your test and completed checkout online, we will post a discreet Comfort Screen pack to your home. The postal packaging is plain so no one will know what it is. When you open the pack, you will find a form, a urine collection container, and a return envelope. In addition, we will email you a copy of the sample collection instruction leaflet. The leaflet will give you step-by-step instructions on how to collect your sample. Please follow the instructions on the leaflet carefully. You then post the sample to our laboratory. As soon as your results are ready you will get an email to let you know, but you can also log on securely and check online if you prefer.
When will my test kit arrive?
If you order your test before 4pm Monday to Friday, we'll post it out to you by first class post the same day. Your Comfort Screen test should arrive the next working day or the day after, depending on where you live.
How long before I get my Comfort Screen results?
The results of your Comfort Screen should be ready within five working days from when your sample arrives at the laboratory.
What happens if I have a positive result?
If you would like us to, Better2Know can arrange an appointment with a doctor so that you can discuss the results of your test and get a prescription for the required medication (there will be a small fee for this). If you prefer, you can choose to take your results to your own GP.
Is testing for STDs or STIs through Better2Know confidential?
Yes. Your results and details are 100% confidential and we will not inform your GP or anyone without your permission.
How long should I wait after an encounter before getting a Comfort Screen?
For the most accurate results, you should wait at least 14 days since any incident you are concerned about before getting a Comfort Screen.
How it works
How It Works
Buying your home test kits online is simple:
- 1 Buy your test online.
- 2 Receive it in the post.
- 3 Provide a sample.
- 4 Free return postage to the lab.
- 5 Check your results securely online.
We provide a completely confidential and anonymous service. Please refer to our FAQs above, for more information. If you have any additional questions, please do not hesitate to contact us, using the phone number at the top of the page.
Frequently Asked Questions
Q: When will you send my kit to me?
If your order is placed before 4pm on a working day, then it will be sent the same day. Otherwise it will be sent on the next working day.
Q: Why do you need my email address?
Your Patient Services Manager, Louise Wright, will email you your login details to access your results, a confirmation your kit has been dispatched and finally when all your results are ready. We do not sell on or email you any other marketing materials, that is why we do not ask you to opt in or out of anything.
Q: Do I need to use my real name?
No, but the postman does need to know where to deliver the kit to. As long as you use a name that will get the kit to you, then we do not need your real name.
Q: What does the kit packaging look like?
It will arrive in plain white envelope with your typed name and address on it.
Q: What if I have any more questions?
You can email Louise by replying to one of the emails she has sent to you. She will do her best to answer them.