- Product Description
- How it works
Better2Know Terms & Conditions
Which drugs will the Drugs Plus Screen identify?
Better2Know’s Drugs Plus Screen comprises tests for:
- Codeine (opiate)
- Dihydrocodeine (opiate)
- Morphine (opiate)
Is the Drugs Plus Screen accurate?
The pathology for your Drugs Plus Screen will be performed at Better2Know’s accredited laboratory, and the tests are also CE marked to ensure fast and accurate results.
How does drug testing work?
The combination of tests in your Drugs Plus Screen will identify any of the aforementioned substances present in your body. Better2Know will require a urine sample for analysis and you can provide this using the urine collection container included in your home kit. Our Patient Services team will email you instructions on how to collect your sample after processing your order. We also include a prepaid envelope so you can send your sample to our laboratory.
When will my Drugs Plus Screen kit arrive?
Better2Know will send off home test kits that are ordered before 4pm, Monday to Friday, on the same day via first class post. Your Drugs Plus Screen package should arrive the next working day, or the day after, depending on where you live.
How long before I get my Drugs Plus Screen results?
Results will be available within two working days after our certified laboratory has received your sample. Our secure patient area on the Better2Know website enables you to log in and see your results whenever it is convenient for you. One of Better2Know’s trained sexual health advisors will contact you, unless otherwise specified, once all your results are ready to report.
Is the Better2Know Drugs Plus Screen confidential?
Yes. Adhering to our confidentiality policy, Better2Know will not share your personal details or results with any third parties without your consent, unless the law requires us to do so. You may choose to remain anonymous during your patient journey, should this make you feel more at ease.
How it works
How It Works
Buying your home test kits online is simple:
- 1 Buy your test online.
- 2 Receive it in the post.
- 3 Provide a sample.
- 4 Free return postage to the lab.
- 5 Check your results securely online.
We provide a completely confidential and anonymous service. Please refer to our FAQs above, for more information. If you have any additional questions, please do not hesitate to contact us, using the phone number at the top of the page.
Frequently Asked Questions
Q: When will you send my kit to me?
If your order is placed before 4pm on a working day, then it will be sent the same day. Otherwise it will be sent on the next working day.
Q: Why do you need my email address?
Your Patient Services Manager, Louise Wright, will email you your login details to access your results, a confirmation your kit has been dispatched and finally when all your results are ready. We do not sell on or email you any other marketing materials, that is why we do not ask you to opt in or out of anything.
Q: Do I need to use my real name?
No, but the postman does need to know where to deliver the kit to. As long as you use a name that will get the kit to you, then we do not need your real name.
Q: What does the kit packaging look like?
It will arrive in plain white envelope with your typed name and address on it.
Q: What if I have any more questions?
You can email Louise by replying to one of the emails she has sent to you. She will do her best to answer them.