Our patients pride us on our high quality service and confidentiality. We are here to help you every step of the way, and we hope that you will find the time to tell us what you think. We take your feedback very seriously at Better2Know. Once you have had your STI test with us, let us know how you found our service in your online patient area. We appreciate all suggestions about room for improvement.

You can also contact us with feedback.

Here are some of the recent comments Better2Know has received:

“Thanks for your help, much appreciated… Everything was ok in the end, so thanks again for the exceptional customer service.” – Home sample collection patient

I cannot believe the results are back so quickly.” – Cardiff patient

Thank you for getting me an appointment today. I don’t know how I would tell my boss if I had not got my Russian visa.” – HIV Certificate patient, London

Thank you for getting back to me at the weekend, I was not expecting a response until Monday!” – Anxious patient




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